Imported from previous forum
[ original email was from Gerald O’Mara - gom@navistaff.com ]
To support the companies trading application. This would include monitoring the health of the customers connections and answering customer calls and email regarding the applications.
Responsibilities:
To monitor processes and systems.
To answer customer inquiries in regards to the company from customer connectivity through all trading venues.
To work with vendors on behalf of the company and customers to ensure that a high level of service in maintained
YOU WILL BE:
Working with professional services in support of customers.
Working with network operations in regards to customer connectivity.
Working with development to ensure quality of service.
Working with vendors to ensure quality of service.
Identifying appropriate client-side contacts as well as maneuvering around any roadblocks
Educating client about the benefits with respect to the costs
Demonstrating how the company will improve functionality and increase productivity Management of customer expectations.
KNOWLEDGE / EXPERIENCE / SKILLS
Background in trade support from an operational perspective.
Background in trading systems and vendors.
Background in OMS systems
Series 7