Imported from previous forum
[ original email was from Phill Jeffrey - phillj@dome-recruit.co.uk ]
Leading international trading organisation is looking for an experienced Application support representative to join the small but expanding London team.
Responsibilities:
• Provide day-to-day application support to Customers. Answer usage questions, monitor for errors, provide upgrades, trouble shoot potential system defects and investigate improper usage on the companies trading application.
• Utilise a proprietary network and application-monitoring tool to monitor Customer usage and provide proactive diagnosis of issues.
• Liaise with internal Product Management and Implementation groups to ensure resolution of Customer issues and to communicate Customer requests and suggestions.
• Create and monitor issues in an internal incident tracking system to identify problem trends. Implement programs to resolve (e.g. more training, better documentation).
• Create and monitor internal reports and usage queries.
• Assist with product testing.
Person Profile
• Motivated self-starter with a “hands-on” attitude
• Must be a team player with ability and interest in participating in new projects and helping other departments within the company.
• Strong communication and interpersonal skills
• Strong problem solving skills
Skills
• Understanding of FIX and the Electronic trading environment
• 2 or more years of systems development or support background with emphasis in financial help desk or customer support (tier 1 or 2) experience.
• Experienced in UNIX and Win2K environment.
• Knowledge of relational databases such as Oracle or Sybase
• Experience in the financial services industry (trading desk preferred)
• Previous experience troubleshooting TCP/IP network problems is desired.
• Knowledge of internet and publish / subscribe concepts a plus
• Previous UNIX shell scripting experience a plus.
Role is based in the City of London
If interested please contact
Phill Jeffrey
0208 246 6071
07789 514 367