Imported from previous forum
Large city investment bank requires an experienced client on-board manager / support analyst to Support, development and maintenance of client interfaces (reports, report delivery, trade capture)
Manage the desk support function both in London and New York (4 people including the successful candidate).
New client on-boarding and configuration (reports, connectivity, testing) Giving system demos and representing on client visits
Gathering requirements from clients and reps for report, process and system enhancements.
BAU tasks including ad-hoc reporting and assisting front office and client initiatives.
General Application and business process support, including out of hours work (via dial-in) The successful candidate will be an excellent and open communicator, able to confidently discuss technical matters with clients, senior management and IT departments.
Self-starter willing to take ownership of issues, projects and tasks and manage them through to resolution / completion.
Technically able to design and build SQL based reports. These should be generic, accurate and conform to development and performance standards. Experience of production control and change management guidelines is essential. Committed, flexible and able to respond quickly and effectively to requirements. Experience Required
Client (hedge fund) liaison, financial services, strong product knowledge (equities, bonds, CFD, Swaps etc), solid understanding of trading and settlement flows.Experience Preferred
Perl, Unix, C#, Web design & development. Knowledge of FIX Protocol a distinct advantage.