Imported from previous forum
Large investment bank requires a Fix Protocol Support Specialist/Engineer to look after their clients and carry out a number of different roles. Client requires an ‘all rounder’. Candidate with account/client management would experience would be a distinct advantage. Help Desk Engineer. Provide direct customer interface Ticket Generation and Escalation. Provide first and second level FIX support. Provide First Level Product Support Integration Engineer. Work directly with clients to resolve issues about development, implementation and design. Provide professional services: software installation, training and integration. Provide programming and software configuration support manage client product environment. Provide second level FIX support Production Engineer FIX Certification with third party systems configuration and support of production applications set-up of Back Office transfers and FTP transfers add-moves-changes of FIX configurations. Provide third level FIX support account/client management manage client implementations and integration mange client project expectations manage client connectivity environment provide technical pre-sales engineering generate proposals, RFI’s, scope of work.