Imported from previous forum
Large Investment Bank requires a Fix Protocol Support Specialist /Engineer to look after their clients and carry out a number of different roles. Client requires an ‘all rounder’. Candidate with Account / Client management would experience would be a distinct adavantage.
Help Desk Engineer
Provide direct customer interface
Ticket Generation and Escalation
Provide First and Second Level FIX Support
Provide First Level Product Support
Integration Engineer
Work directly with clients to resolve issues about development, implementation and design.
Provide professional services: software installation, training, and integration
Provide programming and software configuration support
Manage Client Product Environment
Provide Second Level FIX support
Production Engineer
FIX Certification with Third Party Systems
Configuration and Support of Production Applications
Set-up of Back-Office Transfers and FTP Transfers
Add-Moves-Changes of FIX configurations
Provide Third Level FIX support
Account/Client Management
Manage Client Implementations and Integration
Mange Client Project Expectations
Manage Client Connectivity Environment
Provide Technical Pre-Sales Engineering
Generate Proposals, RFI’s, Scope of Work.