Imported from previous forum
JOB SUMMARY
Monitoring of Front & Back-end trading systems. Respond to and resolve client questions and trade issues via telephone calls regarding Firm’s products and services (FIX, data feeds etc.). This includes, but is not limited to technical issues, problems, training and configuration set-up, error account maintenance, application testing and certification, establishing customer connectivity, system startup and Monitoring of proprietary Front & Back-end trading systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following. Other duties may be assigned.
· Monitor all Front-end and Back-end systems and resolve all technical issues that relate to Firm’s trading products and services (including, but not limited to FIX, Market Data Feed and the application servers).
· Work closely with the Trade Support desk to resolve trading issues between clients, contra parties, all trading venues and extranets in a timely and professional manner with a focus on continued operational and customer improvement.
· Performance monitoring of environment, CPU utilization, disk usage and other system Vital signs.
· Monitor market data feeds both Listed and OTC (NQDS, UQDF, CQS etc)
· Assist Sales Department in training customers in the use of trading products and services. Occasional client visits will be necessary.
· Answer, research, follow-up and respond to all internal and customer inquiries using various support tools.
· Ability to successfully handle multiple tasks under stressful situations and work under pressure.
· Assist various departments as requested.
REQUIRED SKILLS
· Ability to prepare routine reports and correspondence and interpret documents such as operating and maintenance instructions and procedure manuals.
· Ability to communicate complex technical issues to customers, business and or sales related associates.
· Must have the ability apply problem-solving skills in order to solve problems involving several concrete variables in standardized situations.
· Knowledge of basic financial calculations such as discount, interest, commissions, percentages etc.
· Effective communication and presentation skills required.
EDUCATION and EXPERIENCE
Bachelor’s degree (B.A or B.S) or equivalent Financial Industry experience.
KNOWLEDGE OF THE FIX PROTOCOL, CERTIFICATION AND CONNECTIVITY IS A MUST.
Three to four years experience in operational support of the following:
· FIX
· SUN, Solaris 2.8
· Sybase & SQL queries
· Intel
· NT systems
· PERL Scripting
· UNIX System administration
· TCP/ IP
· Apache web servers
· Fundamental grasp of TCP/ IP WANS.
CERTIFICATES, LICENSES, REGISTRATIONS
NASD Series 7 a plus.
David Suter
Director of Technology Placements
Evantage, LLC
212-268-3933 work
646-772-4982 cell
212-504-2629 fax
ds@evantagecorp.com