Imported from previous forum
FX Application Support Representative for an elite financial firm in NYC.
The job entails supporting the companies suite of FX applications. This
would include monitoring the
health of the customers connections and answering customer calls and email
regarding the applications. In order to perform this position the candidate
must had experience with and a very strong understanding of the FX markets
and FX order flow. The technology is less important than the business
experience. Must also have excellent written and verbal communications, with
the ability to interact directly/extensively with the client.
RESPONSIBILITIES
To monitor processes and systems.
To answer customer inquiries in regards to from customer connectivity
through all trading venues.
To work with vendors on behalf of and customers to ensure that a high level
of service in maintained.
PROBLEM SOLVING
The ability to follow the life of an order.
The ability to work through application problems with customers
Background in trade support from an operational perspective.
Background in trading systems and vendors.
Background in OMS systems