Imported from previous forum
Our client a major financial institution is currently looking for a HELP DESK SUPERVISOR
SALARY : $50-60K Base
In this position you will be responsible for the following activities:
• Monitor client connectivity in a production trading environment.
• Trouble shoot all client connectivity and/or trading issues found in the production trading environment and ensure that the problem has been rectified in a timely manner.
• Interact with all support groups through out the firm when dealing with issues in the trading room environment.
• Interact with clients, developers, upper- management etc with any problems that require escalation.
• Document all issues into a trouble database.
• Create daily status report
• Perform certain Sys Admin functionalities, such as updating the front end trading database.
SKILLS REQUIRED:
• 3 or more years experience
• Knowledge of FIX 4.0 protocol
• Knowledge of a STRATUS environment and VOS commands
• Knowledge of UNIX
• Knowledge of financial markets
• Knowledge of PC technologies and basic software
• Disciplined and organized work habits
• Good interpersonal skills to effectively interact with clients
• Able to function in a time consuming detailed manner
• Excellent telephone and in-person presence
• College Degree preferred but not necessary
Please reply with resumes to nstango@daxtechnologies.com