Imported from previous forum
Job Title: Implementation Manager (Europe)
Location: London
The candidate will manage implementation of new clients and connection of additional brokers for existing clients. The role will require the increased momentum between the installation processes so that new revenues can be recognised, whilst also providing front line support to clients.
Responsibilities:
You will be providing first line support to clients to cover resource gaps in the client service group, and to track client implementations, so that status reports are provided to sales and to the Global Head of Support. This role will require you to liaise with clients to ensure set up and completion and relevant testing is carried out with the required brokers, it will give you the opportunity to work closely with other members of the first and second line support teams to ensure problems are resolved to the client’s satisfaction. Co-ordination of regular calls to a given set of accounts, and taking responsibility for monitoring their trading activity and order flow on a regular basis will also be one of your duties. Cultivate the relationship with clients and users through regular contact and visits, working with sales to protect existing revenues and develop cross selling opportunities within the account. There will also be a number of opportunities for training new and existing clients on the use of the system, whilst delivering training based upon the client’s requirements. You will also be required to assemble feedback on product usability to feedback to product development.
Required Skills:
The successful candidate will be required to be Bi-lingual French and English Language.
It is would be and advantage if the candidate had experience of working in a similar client implementation or client support role at a software vendor or investment bank, and of the financial markets and institutional investment process.
Technical Knowledge: trading platforms, networks, connectivity, knowledge of FIX protocol
The successfully candidate will have to possess excellent communication skills, both written and verbal and a pro-active approach to the job. To succeed within this environment the successfully candidate will be required to show drive, commitment and teamwork.
Please contact Marcus Newman to discuss further.
Marcus Newman Riversdale Consulting
Direct: 0207 936 9020
Email: mnewman@riversdaleconsulting.com