Imported from previous forum
English and French or German speaking bilingual customer support analyst
The Application Analyst is a position responsible for all aspects of managing support of the clients Order management/ Asset management solution for multiple clients. These offerings include Hosted Solutions, Application Service Provider (ASP), and Remote Management Services (RMS).
Responsibilities include:
Working closely with clients, provide expert level remote support.
Client assistance in optimal use of the system
User administration / privileges
Daily operational processing monitoring and support
Upgrades
Assistance with problem support and resolution
Business continuity / disaster recovery assistance
Participation in the development and on-going refinement, enhancement and continuous process improvement for Hosting, ASP, and RMS services
Participation in the investigation, implementation, and operation of 3rd party tools to enhance / improve, automate, and streamline the delivery of Hosting, ASP, and RMS services
Requirements:
Knowledge and experience in both banking and asset management/ order manaagement.
Proven ability to work in a mission critical operations and support environment
General knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN)
Proven ability to partner with various internal departments to deliver superior customer service
Occasional travel to customer sites for planning and review meetings
Must have banking/ vendor experience and be fluent in either German or French.