Imported from previous forum
Electronic Trading Platform - Technical Support Analyst
Working out of their New York office a leading Electronic Trading Platform require an individual to work within their Client Services Group to support buy and sell side clients(150 brokers and over 450 buyside clients)
The TradingScreen platform links institutional investors and sell sides together to facilitate order routing, execution management, clearing and additional services such as STP and Prime Brokerage enabling across all asset classes.
Key Responsibilities
• Provide telphone, e mail and on site support to buy side clients using the system
• Liaise with clients to ensure they get installed, set up is completed, and testing is carried out with brokers to get them connected and follow through to get clients live on the system.
• Set up and test client connections over Radianz and TNS to TradingScreen Platform
• Assist clients with software upgrades, encouraging them to move to new releases, benefit from fixes or enhancements and ensure that TradingScreen version control is maintained.
•Assist with QA & testing of new releases and enhancements
Experience and Qualifications
This is a client facing role and excellent communication skills will be required.
Understanding of/experience of institutional investment process
Knowledge and understanding of FIX Protocol and FIX support.
Technical Knowledge : XML, SQL / RDBMS, Unix, Networks: TCP/IP, VPN and understanding of Connectivity
Familiarity of any scripting language e.g. Perl, Shell.
PC Skills, Windows NT, 2000, XP, Excel