Imported from previous forum
Duties:
· Develop an open, honest and amicable relationship with business unit personnel
· Front line support, direct interaction with end users: traders and sales traders on multiple equity desks
· Collaborate with the technical staff in Applications, Engineering, and Operations to build strong support model
· Responsible for training end users on front end applications
· Manage and prioritize among many support needs and users in a real time dynamic environment, to best mitigate risk
· Track, document, disseminate, and escalate information of all problems
· Provide regular and frequent status and information to development team, desktop team, and clients
· Maintain and enhance existing business and system documentation, including some static data maintenance
· Demonstrate initiative in identifying and resolving issues relating to business and technology as well as participate on teams and committees
· Ability to grasp technical concepts and apply them to business requirements
· Demonstrate initiative in the area of problem and issue identification and resolution
Education and Experience Required:
· Candidates must have an in-depth understanding of equity order management systems, and a solid understanding of the US equity markets.
· Candidates must have very strong verbal and communication skills.
· The ASA will work with a wide variety of the business community, including Sr. Management, traders, sales people, compliance, middle office and back office support, and legal.
· Candidates will be expected to document detailed and clear explanations of bugs and enhancement requirements, as well as participate in QA cycle and deployment of application.
· Some HTML coding and Unix would be helpful
Important Notes:
· We will consider mid and junior level Application Support Analyst as candidates.
· This position is a new position to increase the number of staff on the Application Support Team.
for consideration please email resume to ds@evantagecorp.com