Imported from previous forum
I recieved the email below this morning from a user. I was able to go into the site and amend their password for them but could you please look into why the issue below may be happening in case it impacts other users also:
I need to reset my password for the website, but when using “lost password” it just goes to a “website cannot display page”, and I receive no email. Do you know how I can get this fixed?
Ken can you please relay the instances where the password reset functionality doesn't work, so that the team is aware?
It doesnt work when a migrated e-mail address is used in substitution for the username. Short term solution would be to remove the reference to the e-mail address in the text, but that begs the question as to explaining to users how to find their username (search by name, select the resulting profile, (you dont need to be logged in) and its the bit at the very end of the URL). Issue arises becauase migrated data by-passes the out of band e-mail validation, and the constraint on uniqueness, so e-mail cannot be used as a unique key.
We will also implement a fix so that it works from e-mail address, but in the menatime using the username will generate the correct behaviour.