Imported from previous forum
[ original email was from Adam Elkind - aelkind@comsys.com ]
Required Skills:
Knowledge of Cash Management services and how clients use them is critical. Proven ability to produce results and assist in communication related projects; strong oral and written communication; excellent organizational skills; proven analytical, planning, problem solving and decision-making skills; ability to collaborate with supporting resources across business and/or functional lines; proficient in Microsoft Office Suite and Microsoft Project; bachelor¡¦s degree or equivalent experience; experience in a related functional field; proven ability to prepare documentation for work planning, budget control, schedule, and task execution; up to 3 years of prior relevant experience.
Other Skills:
Teamwork, able to liaison with other groups involved in projects, writing skills, client-facing experience
Scope of Work:
„X Support client facing activities such as:
o Review of client letters, presentations
o Develop talking points, call scripts
o Develop Job Aids and other support documents for use by service/implementation groups
o Develop Internal Communications regarding merger events, product changes, updates, training
„X Support service decisions for merger events/activities with analysis and client segmentation.
„X Provide support for the GCC Command Center that is invoked for merger conversion events including
o Logistics
o Telephone support
o Incident log completion
o Metrics
o Analysis