Imported from previous forum
Test Analyst required with strong working knowledge of messaging/fixed protocol, a proven track record testing within Web based Microsoft (VB, Sql){Not web site testing} environments and ideally Fund Management experience. Strong Mercury Tool’s exp incl: Winrunner (important), TSL Scripting, Test-Director and performance testing experience. Knowledge of Stress and Load testing would be a +. Any knowledge of unit trusts, Pep’s, ISA’s and stock’s and bonds would be an assett. Working in a small team you will need excellent people facing skills and previos client facing skills - experience with 2nd Line support and integration advantageous but not necessary.
Key Result Areas:
· Software Acceptance Testing
· Second Line Technical Support
· Customer Integration Support
Duties and Performance Standards:
1 Software Acceptance Testing
a Project management of Test and Trial projects
b Responsible for the documentation and review of test procedures and processes
c Responsible for the planning, scheduling and reviewing of test scenarios and scripts
d Translate business requirements and document as test scenarios and detailed test scripts
e Execute test scenarios and test scripts
f Conduct detailed analysis of test results recording the outcome against the test plan
g Produce fully analysed, detailed and descriptive error reports where functionality fails agreed tests
h Report progress, risks and issues to Head of Testing
i Work effectively individually and as part of the team
j Liaise effectively with all interfacing internal and external customers.
2 Second Line Technical Support
a Responsible for Second Line Technical Support issues
b Liaise effectively with members of the Help Desk, our external Software host and internal and external customers
c Responsible for the identification, documentation and resolution of technical issues raised internally or by internal and external customers
d Build and maintain quality working relationships with representatives from our internal and external customer base
e Deal directly with internal and external customers in resolving queries and issues
3 Customer Integration Support
a Project Management of Customer Integration process
b Project Management of Customer Integration process via telephone, email, and meetings at customer site
c Liaise effectively with members of Sales, CRM, Memberships and Help Desk
d Build and maintain quality working relationships with representatives from our internal and external customer base
e Prepare schedules for Customer Integration testing, development and implementation
f Produce and maintain test progress documentation
g Provide Second line support to integration customers
5 General
a Deputise for the Head of Testing
b Provide mentoring to junior staff within the Testing department
c Provide training and guidance to relevant staff in other areas.
This position is live and hiring immediately please forward your CV to jason@fm-it.co.uk ASAP.