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Job Description
TransactTools is currently seeking a senior technical support specialist. Qualified candidates must have 3 to 5 years professional experience working in a technical support role within a customer support organization, preferably for a software company. Candidate must have working knowledge of Java/Javascript and commonly adopted financial protocols (i.e., FIX). Candidates should have expertise in the securities industry working with electronic trading solutions. Candidates must have strong organizational, communication, and customer relationship skills.
Candidates should have some leadership experience in the area of customer support, managing small support teams, defining world-class customer support processes, and working cross-functionally within a software company.
Primary Responsibilities
-Supporting production customers across all TransactTools’ products.
-Troubleshooting and diagnosing technical support issues.
-Answering product-related questions.
-Working closely with other departments at TransactTools (i.e., Engineering, Sales) to ensure rapid issue resolution and customer satisfaction.
Required Qualifications
-Programming experience in Java
-Strong analysis and problem-solving
-Experience with Linux, Unix, and Windows
-Strong oral and written communication skills
-Experience in the financial services industry
-FIX protocol experience
-Bachelor’s degree required
Preferred Qualifications/Characteristics
-Organizational skills
-Time management skills
-Motivated
-Self-directing
-Personable
-Strong communication skills
This is a full-time position located in New York - consultants or contractors will not be considered.
Must be able to work in the U.S. immediately - no sponsorship.
If not in the New York City area, must be willing to relocate.
Principals only - no recruiters please.