Imported from previous forum
TransactTools is currently seeking a senior technical support specialist. Qualified candidates must have 5-7 years professional experience working in a technical support role within a customer support organization, preferably for a software company. Candidate must have working knowledge of Java and commonly adopted financial protocols (i.e., FIX). Candidates should have expertise in the securities industry working with electronic trading solutions. Candidates must have strong organizational, communication, and customer relationship skills.
Candidates should have some leadership experience in the area of customer support, managing small support teams, defining world-class customer support processes, and working cross-functionally within a software company.
Primary responsibilities
• Managing Customer Support function
• Supporting customers across all TransactTools’ products
• Troubleshooting and diagnosing technical support issues
• Answering product-related questions
• Working closely with other departments at TransactTools to ensure rapid issue resolution and customer satisfaction.
Qualifications
• Programming experience in Java
• Strong analysis and problem-solving skills
• Experience with Linux, Unix and Windows
• Strong oral and written communication skills
• Experience in the financial services industry
• FIX protocol experience
• Bachelor’s degree required
Professional Characteristics
• Organization skills
• Time management skills
• Motivated
• Self-directing
• Personable
This is a full-time position located in New York. Must be able to work in the U.S. immediately - no sponsorship. If not in the New York City area, must be willing to relocate. Principals only - no recruiters please.