Imported from previous forum
Technical Client
Electronic Trading Platform
The TradingScreen platform links institutional investors and sell sides together to facilitate order routing and execution management
TradingScreen have a requirement to enhance the capabilities of their 1st line support team by hiring a technical client support person to work within the Client Services Team.
Key Responsibilities
• Provide 1st line support to clients and assist other members of the team in troubleshooting problems. Objective is to reduce the number of issues referred to 2nd line support and development teams and speed up the resolution of client issues.
• To undertake set up and implementation of new clients and upgrades for existing clients, including training.
• Assist with testing of new releases and enhancements
Experience and Qualifications
• This is a client facing role and excellent communication skills will be required.
• Understanding of/experience of institutional investment process
• Experience of working in similar role for a vendor, Investment Bank or Fund Manager
• Excellent written and spoken English, a second European Language is desirable.
• Knowledge and understanding of FIX Protocol and FIX support.
• Technical Knowledge : XML, SQL / RDBMS, Unix, Networks: TCP/IP, VPN and understanding of Connectivity
• Familiarity of any scripting language e.g. Perl, Shell.
• PC Skills, Windows NT, 2000, XP, Excel
Check out our website (http://www.tradingscreen.com)then email your resume and salary history to rachel.waters@tradingscreen.com