Imported from previous forum
My client, an FX tradign platform provider is currently looking for a technical services executive.
Job Description
• Technical Services:
o Provide second-line support by troubleshooting application and connectivity issues referred by the help desk
o Facilitate defect resolution
o Work closely with Development to facilitate communication of issues & resolution
• Integration Project Management:
o Act as main point of contact in EMEA for integration efforts.
o Close liaison Integration development team in the States.
o Drive implementation of ESP & White Label projects
• Post-Sales Implementation:
o Maintain Implementation documentation & project plans.
o Provide support for Account Managers with technical queries or any technical issues arising during the implementation process
• Pre-Sales Technical Support:
o Responding to technical questions on implementation, security, network and workstation configuration
o Proactively providing technical information on the above
o Attending sales calls to support the sales representative
o Organising onsite demonstrations
• Relationship Management:
o Primarily this is maintenance of relationships with the IT Departments in many of our clients with the specific strategy of pushing them towards STP and providing them with as much support as possible as well as resolving any issues which occur.
o Build and maintain relationships with TWS vendors
Technical Services Executive - Applicant Requirements:
• 2+ years in a technical support role
• 2+ years FX, banking or securities experience
• Excellent client-facing skills
• Knowledge of ASP and Enterprise applications
• Technical familiarity with Unix, Java, TCP/IP, SSL/HTTPS and Oracle RDBMS
Interested candidates please send your CV’s to mnewman@riversdaleconsulting.com or contact Marcus Newman on 0207 936 9020