Imported from previous forum
Major New York City Institutional Trading Firm/Broker Dealer seeks a
Product & Network Support Representative
This position provides product and network production support for their Institutional Members. Will be using FIX protocols.
Responsibilities include:
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Providing day-to-day application support to their Members. You will answer usage questions, monitor for errors, provide upgrades, troubleshoot potential system defects and investigate improper usage on the Firm’s network.
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Utilizing a proprietary network and application-monitoring tool to monitor usage and provide proactive diagnosis of issues
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Liaising with Product Management and Implementation groups to ensure resolution of customer issues and to communicate customer requests and suggestions
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Creating and monitoring issues in an internal incident tracking system to identify problem trends. You will implement programs to resolve (e.g. more training, better documentation) these problems.
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Assisting with product testing
Qualifications
· 2+ years of customer, trading desk or internal desktop support experience
· Experience in Win2K and UNIX environment
· Knowledge of relational databases such as Oracle or Sybase
· Experience with database query tools a plus
· Experience in the financial services industry (trading desk preferred a plus
· Knowledge of internet and publish/subscribe concepts a plus
The people calling are typically Traders and Technical customers calling (they often function as the technical support for their clients who don’t have a large IT staff). This group will also handle calls from the Firm’s Sales people.
Contact: jill@silversearchinc.com