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Susquehanna International Group, LLP (SIG), a leading institutional sales and market making firm, offers renowned execution expertise in listed, NASDAQ, Exchange Traded Funds (ETFs), options and American Depositary Receipts (ADRs). In addition, SIG encompasses a New York Stock Exchange specialist in over 150 listings, a NASDAQ market making operation in nearly 6,000 stocks, is the nation’s largest option market maker and specialist in over 725 option classes, and is the leading sector index options trading firm. SIG is also one of the largest liquidity providers in ETFs. SIG is active in the markets of over 20 countries on 5 continents, including offices in Bala Cynwyd, Boston, Chicago, Dublin, New York, Philadelphia, San Francisco, and Sydney. For more information about SIG, please visit www.sig.com.
Job Summary:
SIG is actively recruiting for an experienced professional to join our Trading Room Tech Support Team. This team is responsible for supporting and maintaining the highly critical systems and applications in use by our 300+ trading personnel. Working directly on the floor these individuals troubleshoot and resolve issues in the following areas: hardware and software, telecommunications, 3rd party market data and proprietary applications, and network connectivity. Additional technical services provided by this team include trading room moves, adds, and changes, implementing technical projects and interacting with other SIG technical groups and external vendors.
The Trading Room Tech team remains involved in the identification and resolution of all issues and are expected to keep their customers well informed of their progress. The qualified candidate will also be tasked with developing a basic knowledge of standard SIG products, procedures and technologies to an advanced user level, and actively working to accomplish department and/or SIG quality levels.
This position is at SIG’s headquarters in Bala Cynwyd, PA, which is a suburb of Philadelphia. We are approximately 10-15 minutes outside of Center City Philadelphia, directly off of I-76 at Exit 339, and centrally located to commute from Philadelphia and its surrounding suburbs, as well as New Jersey and Delaware.
SIG values its employees above all other assets. We understand that some candidates might need to move closer to the Philadelphia area for this position and as such, provide relocation assistance to selected candidates. This relocation assistance program encompasses temporary housing (located directly across the street from our headquarters), moving and packing assistance, and storage for household items should it be necessary.
Key Qualifications:
4+ years of experience in a desktop/technical position
Strong Windows XP installation and troubleshooting skills
Strong PC hardware installation and troubleshooting skills
Knowledge of networking and telecommunications
Working knowledge of Microsoft Office 2003 including Outlook
Experience with Market Data service platforms such as Bloomberg, Reuters, and MicroHedge preferred
Prior industry knowledge or a willingness to learn
Excellent client service, communication and interpersonal skills
Must be able to work in a fast-paced, collaborative environment
Ability to multi-task and adjust priorities accordingly
Previous trading room support experience a plus
Ability to lift/move objects up to fifty (50) pounds
***For more company details and to apply online please visit http://www.sig.com (Job #131BR)
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