Imported from previous forum
This role requires previous experience in IT production support, preferably on a trade floor environment. Fixed Income business knowledge is also a plus. A successful candidate will be required to acquire application specific knowledge of proprietary trading systems in short-order, so a fast learner is a requirement. Individuals must be self-motivating, possess strong communication skills and be customer-service orientated. This position requires a high level of technical skills that can be demonstrated and an ability to resolve complex problems quickly.
- Responsible for the management of production problems, ensuring effective and timely resolution.
- Demonstrate understanding of how and when production issues should be escalated.
- Function as a liaison to the Fixed Income business, ensuring that issues important to the users are identified and addressed by the IT development and support teams.
- Responsible for working with development teams to ensure releases are smooth, error-free, and easily rolled-back.
- Proactively identify and resolve potential system problems.
- Promote the overall stability of the system through technical implementation of automated monitoring and logging tools.
- Create and maintain applications documentation for training, cross-training, troubleshooting and infrastructure.
- Regular communications with other support teams around the world (telephone, video conference and e-mail)
Technical Requirements:
Undergraduate Degree or equivalent.
2-5 years in IT - Preferably, in application trade support
Strong Unix (Sun Solaris), XP and SQL skills
Solid scripting skills including shell & perl scripting
Experience using the FIX protocol
Exposure supporting vendor applications preferred (eSpeed, TradeWeb, BrokerTec, etc).
Exposure to networking, routers & firewalls preferred
Exposure to release management/Source Code Control processes & tools would be a plus (Rational Clearcase)
Fixed Income business product knowledge is desirable